Refund policy

At Nine 2 Five, we want you to love what you wear. If something isn't right, we're here to help.

EXCHANGES ONLY
We offer exchanges within 7 days of delivery. We do not offer refunds. Exchanges are accepted under the following conditions:

· Incorrect size received
· Incorrect colour or style received
· Item received with a manufacturing defect or damage

CONDITIONS FOR EXCHANGE
· Item must be unused, unwashed and in original condition
· Tags must be intact
· Item must be returned in original packaging
· Exchange request must be initiated within 7 days of delivery

HOW TO INITIATE AN EXCHANGE
WhatsApp us at +92 309 126 2028 with your order number and photos of the item. Our team will guide you through the process.

ITEMS NOT ELIGIBLE FOR EXCHANGE
· Items that have been worn, washed or altered
· Items without original tags
· Exchange requests made after 7 days of delivery

For any questions, reach us at +92 309 126 2028.

 

Nine 2 Five does not offer monetary refunds. All sales are final.

We offer exchanges within 7 days of delivery for items that are damaged, incorrect in size, or incorrect in colour. Please refer to our Exchange Policy for full details.

To initiate an exchange, WhatsApp us at +92 309 126 2028 with your order number and item details.